TurboWebs extends a 30 day unconditional money-back guarantee to all virtual server clients who select the three month payment plan. This service guarantee shall begin upon the set-up of Client's account and shall expire thirty days later. Client has the right to cancel his/her contract with TurboWebs by submitting an Account Cancellation Form from the Clients' Area of our website within the 30 days. Upon cancellation, Client's account shall be terminated and all fees (excluding setup fees) shall be credited to the Client's credit card.

Limitations
In the event that a client's account has been suspended due to any violations of TurboWebs Acceptable Usage Policy, the 30 day money-back guarantee will not apply.

Client's exercising their right to the 30 day money-back guarantee will not be allowed to host any site with TurboWebs for a period of six months. Client's who have multiple accounts with TurboWebs and who exercise the 30 day money-back guarantee on any of their accounts will have their other accounts terminated at the end of their current contract.

99.5% Uptime Guarantee

The 99.5% uptime guarantee is extended to clients as a safety measure, so clients can be confident of the reliability of our service. If service is questionable, then you do not pay.

This guarantee extends to all clients of TurboWebs including resold accounts. If, in one month (example: March 1, 2000 to April 1, 2000), the average uptime of all services is less than 99.5% according to What's Up Gold, then you will receive that month free of charge.

Services include HTTP (your website), FTP (File Transfer Protocol), PCP (Personal Control Panel), Telnet, and SMTP & POP3 (E-mail Services). These services are pinged every minute of every day continuously by What's Up Gold by IP Switch. This program is a network monitoring utility which will keep an average percentage on the uptime of such services.

Limitations
On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to TurboWebs. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and TurboWebs, making communication difficult or impossible. We cannot bear the responsibility of such problems. What's Up is the determining factor of the uptime of our service, and not any one client's experience.

TurboWebs will on occasion make upgrades to servers and/or networking equipment. Such maintenance will be performed during Maintenance Windows. Client's will receive at least 24 hours advance notice of any maintenance window via the e-mail address on file for the account. Any downtime that occurs during a scheduled maintenance window shall not be counted towards TurboWebs Uptime Guarantee.

Price Freeze Guarantee

Our price freeze guarantee ensures clients that they are locked into a set monthly fee as long as they remain a client of TurboWebs, and that their prices will never change.

By becoming a client, we guarantee not to raise your fees at any time.

Limitations
The price freeze guarantee extends only to any accounts you have signed up in the past, and not to future accounts. In other words, if we raise prices at a certain point, any new accounts you sign up will fall under the new pricing structure while your old accounts will remain at the old pricing structure.